Genesis Healthcare, Inc. Website Privacy Policy and Notices
Genesis Healthcare, Inc. (“Genesis,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and rights of our patients, website visitors, and community. As a Federally Qualified Health Center (FQHC) operating in South Carolina, we comply with all applicable federal and state laws – including the Health Insurance Portability and Accountability Act (HIPAA) – as well as Health Resources and Services Administration (HRSA) regulations and Federal Tort Claims Act (FTCA) requirements. These policies explain what information we collect through our website, how we use and protect it, and our related practices regarding cookies, third-party services, data security, accessibility, and non-discrimination.
Information We Collect
We collect several types of information on our website in order to serve you better:
- Personal Information You Provide: Name, address, phone number, email address, messages or questions through contact forms, appointment requests, job application details, or any other information you choose to provide.
- Protected Health Information (PHI): Health-related or medical information communicated through a secure patient portal or other protected channels. This is handled under our Notice of Privacy Practices in accordance with HIPAA.
- Automatically Collected Technical Data: IP address, browser type, device type, pages visited, dates and times of access, and other technical information. This helps us analyze usage, improve performance, and maintain security.
How We Use This Information
- To respond to inquiries and appointment requests
- To process employment applications
- To improve website performance and user experience
- To maintain site security
- To communicate important updates
We do not sell or rent personal information to third parties.
Summary of Data Collection and Protection
| Type of Information | Purpose for Collection | How We Protect It |
| Personal Information | Respond to inquiries, schedule appointments, provide services | Secure systems, limited access, staff training, no selling/sharing |
| Protected Health Information | Provide healthcare services, treatment, and insurance processing | HIPAA-compliant systems, encrypted channels, restricted access |
| Technical & Usage Data | Analyze traffic, improve functionality, ensure security | Secure protocols, anonymization, firewalls, limited retention |
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze site usage
- Improve content and navigation
You can manage cookies through your browser settings. Disabling cookies may affect site functionality.
Third-Party Services
We use trusted third-party providers for:
- Website hosting
- Analytics
- Payment processing
- Appointment scheduling
These providers are contractually required to protect your data and may only use it to perform services on our behalf. We do not allow them to sell or use your data for their own purposes.
Data Security Measures
We use administrative, technical, and physical safeguards to protect your information:
- Encrypted website (HTTPS/SSL)
- Access controls and secure passwords
- Staff training on privacy and HIPAA
- Firewalls and malware protection
- Secure data storage and backups
While we strive to protect your data, no system is 100% secure. We will notify you of any data breaches as required by law.
Website Privacy Notice
- Information submitted through our website is used only for its intended purpose.
- We do not sell your personal information.
- Automatically collected data is used for analytics and security.
- For PHI, refer to our Notice of Privacy Practices.
- Contact: communications@genesisfqhc.org
Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions or requests related to this policy:
- Email: communications@genesisfqhc.org